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Privacy Policy


1.1We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

1.2By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.


2.1This document was created using a template from SEQ Legal (

3.Collecting personal information

3.1We may collect, store and use the following kinds of personal information: 

information that you provide to us when registering with our website including your email address.

3.2Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

4.Using personal information

4.1Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

4.2We may use your personal information to: 

(a) administer our website and business;

(b)personalise our website for you;

(c)enable your use of the services available on our website;

(d)send you goods purchased through our website;

(e)supply to you services purchased through our website;

(f)send statements, invoices and payment reminders to you, and collect payments from you;

(g)send you non-marketing commercial communications;

(h)send you email notifications that you have specifically requested;

(i)send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

(j)send you marketing communications relating to our business (you can inform us at any time if you no longer require marketing communications);

(l) deal with enquiries and complaints made by or about you relating to our website;

(m)keep our website secure and prevent fraud; and

(n)verify compliance with the terms and conditions governing the use of our website.

4.3If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

4.4We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

4.5All our website financial transactions are handled through PayPal. You can review the provider's privacy policy at []. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

5.Disclosing personal information

5.1We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

5.2We may disclose your personal information: 

(a)to the extent that we are required to do so by law;

(b)in connection with any ongoing or prospective legal proceedings;

(c)in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d)to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

5.3Except as provided in this policy, we will not provide your personal information to third parties.

6.Retaining personal information

6.1This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

6.2Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3Without prejudice to Section 6.2, we will usually delete personal data falling within the categories set out below at the date/time set out below:

(a)Non-account information will be deleted 21st March/15:00 GMT.

6.4Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data: 

(a)to the extent that we are required to do so by law;

(b)if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c)in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7.Security of personal information

7.1We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.2All electronic financial transactions entered into through our website will be protected by encryption technology.

7.3You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7.4You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).


8.1We may update this policy from time to time by publishing a new version on our website.

8.2You should check this page occasionally to ensure you are happy with any changes to this policy.

8.3We may notify you of changes to this policy by email.

9.Your rights

9.1You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to: 

(a)the payment of a fee (currently fixed at GBP £10); and

(b)the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport or drivers license, plus an original copy of a utility bill showing your current address).

9.2We may withhold personal information that you request to the extent permitted by law.

9.3You may instruct us at any time not to process your personal information for marketing purposes.

9.4In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

10.Third party websites

10.1Our website includes hyperlinks to, and details of, third party websites.

10.2We have no control over, and are not responsible for, the privacy policies and practices of third parties.

11.Updating information

11.1Please let us know if the personal information that we hold about you needs to be corrected or updated.


12.1Our website uses cookies.

12.2A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

12.3Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

12.4Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

12.5We use only session cookie on our website.

12.6The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

(a)we use accept_cookies to enable the use of a shopping cart on the website, validate authenticated users sessions and facilitate the use of our website search engine.

12.7Most browsers allow you to refuse to accept cookies; for example: 

(a)in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";

(b)in Firefox (version 44) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and

(c)in Chrome (version 48), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

12.8Blocking all cookies will have a negative impact upon the usability of many websites.

12.9If you block cookies, you will not be able to use all the features on our website.

12.10You can delete cookies already stored on your computer; for example:

(a)in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at;

(b)in Firefox (version 44), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and

(c)in Chrome (version 48), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".

12.11Deleting cookies will have a negative impact on the usability of many websites.

13.Our details

13.1This website is owned and operated by Zebraqueen

13.2Our principal place of business is at 393 Stanningly Rd., Leeds, LS13 4AA.

13.3You can contact us:

(a)using our website contact form;

(c)by mobile phone or text message; or

(d)by the email address published on our website from time to time.






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